Steel-toed boots in the boardroom: Designing factory floor solutions that stick

Understanding user needs is the foundation of UX, but adoption is what makes solutions truly valuable. At Weir, a global industrial manufacturer, the SMART Factory team thought they knew what factory operators needed. Yet their solutions were being ignored (or even physically broken!).

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This talk shares how Weir’s UX team partnered with engineers to uncover real user needs, the creative methods required to co-create digital and physical tools that operators embraced, and how the UX team brought the factory floor into the boardroom to win global stakeholder buy-in. This talk is for UXers who lead on complex projects that have a lot of senior stakeholder attention.