Link to speaker page
Jarno M. Koponen
Jarno M. Koponen
Jarno M.
Koponen
Company:
Zalando
Head of AI Product Design
LinkedIn profile of
Jarno M. Koponen
Day 2
10:55 am
-
11:25 am
main stage
side stage
mainstage
mainstage
Hörsaal 1
Hörsaal 2
Hörsaal 3
talk
workshop
extended talk
panel discussion
dialogue session
Skill level:
open to all
sign-up only
Designing dynamic customer experiences powered by generative AI – Learnings from Zalando assistant
My talk covers 3 areas:
- How to design and scale AI-powered customer experience from zero across all European markets for more than 50M people
- How to pragmatically drive customer-centric UX innovation in a fast-moving space in cross-functional teams
- How to combine product design UX and generative AI to create impactful and engaging experiences
This session is for you if you’re interested in combining UX with generative AI technologies at scale.
Add to calendar
October 7, 2025 10:55 AM
October 7, 2025 11:25 AM
Europe/Vienna
Designing dynamic customer experiences powered by generative AI – Learnings from Zalando assistant
My talk covers 3 areas:
- How to design and scale AI-powered customer experience from zero across all European markets for more than 50M people
- How to pragmatically drive customer-centric UX innovation in a fast-moving space in cross-functional teams
- How to combine product design UX and generative AI to create impactful and engaging experiences
This session is for you if you’re interested in combining UX with generative AI technologies at scale.
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