Simplicity in AI mediated interfaces

The best user experiences are ones that feel simple. It feels effortless, you don’t notice how long it took, and you’re always in control. But so many AI experiences are chatbots bolted on to existing software, or agents that make choices on our behalf – hopefully decisions that we’d agree with. This session provides principles you can use to shape AI services that feel simple, with lots of examples of what works – and what not to do.