Link to speaker page
Jared Spool
Day 2
9:15 am
-
9:45 am
main stage
auditorium
side stage
lounge
weXelerate 1
weXelerate 2
weXelerate 3
talk
workshop
extendet talk
panel discussion
dialogue session
Skill level:
open to all
How AI will drive a resurgence in UX
AI will be a gift to UX professionals. Just not in the way we think. The gift won’t be some new magical tool that somehow makes UX easier. Nor will AI “discover” some previously unheard-of method or technique that will change UX forever. Those are not the gifts AI will give us.
Executives have been rushing to embed AI into every nook and cranny of their organizations’ products so they aren’t excluded from this so-called technology revolution. This rush has consistently degraded experiences of using the companies’ offerings, pushing away their customers.
UX professionals are now well-positioned to clean up the AI mess and ensure that products deliver delightful experiences. With the right skills, practices, and perspectives, UX folks can exceed customer expectations and anticipate users' needs. This new effort will spawn a resurgence of the UX field.
- Why is AI currently degrading the experiences of customers and users?
- What new skills, practices, and perspectives will UX professionals need to clean up their AI messes?
- How do UX leaders use this opportunity to boost the visibility and value of these essential UX capabilities?
Join Jared Spool as he explores how, throughout the history of computing, UX professionals have always been called upon to rescue the messes caused by “new tech.” Discover how your training and expertise will be essential to this rescue operation and will contribute to the field’s resurgence.
Add to calendar
October 7, 2025 9:15 AM
October 7, 2025 9:45 AM
Europe/Vienna
How AI will drive a resurgence in UX
AI will be a gift to UX professionals. Just not in the way we think. The gift won’t be some new magical tool that somehow makes UX easier. Nor will AI “discover” some previously unheard-of method or technique that will change UX forever. Those are not the gifts AI will give us.
Executives have been rushing to embed AI into every nook and cranny of their organizations’ products so they aren’t excluded from this so-called technology revolution. This rush has consistently degraded experiences of using the companies’ offerings, pushing away their customers.
UX professionals are now well-positioned to clean up the AI mess and ensure that products deliver delightful experiences. With the right skills, practices, and perspectives, UX folks can exceed customer expectations and anticipate users' needs. This new effort will spawn a resurgence of the UX field.
- Why is AI currently degrading the experiences of customers and users?
- What new skills, practices, and perspectives will UX professionals need to clean up their AI messes?
- How do UX leaders use this opportunity to boost the visibility and value of these essential UX capabilities?
Join Jared Spool as he explores how, throughout the history of computing, UX professionals have always been called upon to rescue the messes caused by “new tech.” Discover how your training and expertise will be essential to this rescue operation and will contribute to the field’s resurgence.
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