Scaling UX research for lasting impact: From knowledge management to ResearchOps

Scaling UX research is not about doing more, faster – it’s about building systems, habits, and roles that let research live longer, spread wider, and influence deeper. In this workshop, you’ll explore a pragmatic and sustainable approach to scaling your research practice: from defining how and when research gets initiated, to building shared ways of working across the UX lifecycle, to managing and sharing insights in a way that truly sticks. Together, we’ll examine what it takes to move from ad-hoc efforts to a structured, collaborative research operation – one that balances autonomy and alignment, sets clear boundaries for research engagement, and strengthens your role as a strategic UX partner.

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The session is for you if you're the first UX researcher juggling endless requests, part of a growing research team looking to scale, or collaborating with people-who-do-research and want to bring structure and sustainability to your shared research practice.